1xbet ci Privacy Policy — Our Commitment to Protecting Your Data

This Privacy Policy applies to 1xbet ci and all of its services. By using our website, opening an account, placing bets, or using any of our services, you are considered to have accepted the terms of this Privacy Policy.

1xbet ci has earned the trust of millions of users across Bangladesh. To uphold that trust, we follow international standards to protect your personal data. This privacy policy explains what information we collect, why we collect it, how long we retain it, and what rights you have.

This policy applies to all of the following:

• Registered members and users of 1xbet ci.
• Any person visiting the website.
• Users of our mobile app.
• Anyone who contacts our customer support.

1xbet ci only collects information that is genuinely necessary to provide our services. We never collect data we do not need. The types of information we collect are described below:

We never store your password in plain text — only an encrypted hash is kept. Full payment card numbers are never stored on our servers.

1xbet ci uses your collected data solely for the specific purposes listed below. It is never used for anything beyond these:

• Account Management: To create, verify, and secure your account.
• Service Delivery: To ensure smooth betting, payment processing, and gaming services.
• KYC & legal compliance: To comply with AML regulations and licensing requirements.
• Fraud Prevention: To detect unusual activity and maintain the security of the platform.
• Customer support: To resolve your issues and respond to your queries.
• Service Improvement: To analyze and improve your experience on the platform.
• Relevant advertising: To send you relevant offers and promotions based on your preferences (only with your consent).
• Responsible Gaming: To monitor your gaming behavior and send alerts when necessary.

1xbet ci does not generally share your personal data with third parties. However, sharing may occur in the following limited circumstances:

• Payment Processor: Necessary information is shared with payment providers such as bKash and Nagad to process transactions. These partners are bound by strict confidentiality agreements.
• KYC verification provider: Necessary information is shared with authorized third-party agencies for identity verification.
• Legal Obligation: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: We cooperate with regulatory authorities in investigations related to money laundering or fraud.
• Business Transfer: In the event of a future merger or acquisition, data may be transferred as a business asset. You will be notified in advance if this occurs.

Outside of the cases listed above, 1xbet ci does not share your data with any third party. All third-party partners are required to comply with our Privacy Policy.

The 1xbet ci website uses cookies to function properly. Cookies are small text files stored in your browser. The types of cookies we use are described below:

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the website.

1xbet ci does not retain data beyond the period for which it is needed. Retention periods are outlined below:

• Active account information: Retained for as long as the account remains active.
• Closed Account Data: Retained for up to 5 years after account closure due to legal obligations.
• Financial transaction records: Retained for 5–7 years in accordance with AML regulations.
• Customer Support Contact: Retained for up to 2 years after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Browsing Logs: Retained for up to 90 days for system security purposes.

Once the retention period expires, data is securely deleted or anonymized. Legal requirements may extend this period.

As a 1xbet ci user, you have several important rights regarding your personal data:

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request the deletion of your personal data.
• Right to restrict processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a common, portable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.
• Right to Lodge a Complaint: If we are unable to resolve your issue, you may escalate your complaint to the relevant regulatory authority.

In some cases, legal obligations may prevent us from fulfilling certain requests. We will explain the reason if this applies.

1xbet ci strictly prohibits use by anyone under 18. To protect minors, we take the following measures:

• Age is verified at the point of registration.
• Date of birth is confirmed during the KYC process.
• If any account is suspected of suspicious activity, it is immediately suspended pending verification.
• We do not collect or store any data relating to minors.

To protect your data, 1xbet ci has implemented industry-standard technical and organizational security measures:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
• Firewall protection: Advanced firewall and intrusion detection systems are active.
• Two-Factor Authentication (2FA): An additional layer of security to access your account.
• Regular security audits: Regular security audits are conducted by independent third-party experts.
• Access control: Only authorized personnel can access specific data.
• Data backup: Regular backups are stored in a secure location to prevent data loss.
• Staff Training: All our staff receive regular training on data protection.

In the event of a security incident, we will notify affected users as quickly as possible and take the necessary corrective action. Please keep in mind, however, that no organization can guarantee absolute security on the internet. Keeping your password safe and reporting any suspicious activity is also your responsibility.

1xbet ci may update this Privacy Policy from time to time. Changes may be driven by:

• New legal obligations or regulatory guidance.
• Launching new services or technologies.
• Improving security measures.
• Clarifications based on user feedback.

For significant changes, we will notify you via your registered email or a notice on the website at least 30 days in advance. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@1xbetci.app
• Website: 1xbetci.app
• Support Hours: 7 days a week, 24 hours a day.

We typically respond within 7 business days. Complex matters may take up to 30 days. Our goal is to provide a satisfactory answer to every query you raise.